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We had requested detailed proof of his communications with the on line casino relating to his gambling issues and refund requests to assess the scenario. He had received a bonus offer that led to additional deposits, and although his account was deactivated, he sought reimbursement for his current losses. The grievance was marked as resolved by the Complaints Staff based mostly on this confirmation, although the player’s ultimate acknowledgment was nonetheless awaited. The participant from Ontario has repeatedly requested account closure and self-exclusion to handle his gambling but has acquired no response from help. The player from Eire requested a 6-week self-exclusion because of gambling issues, however has not acquired any response from help since his preliminary e mail.
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